When there are some issues in running QB, it can force the application to close abruptly, leading to the QuickBooks has stopped working error. This common error can cause disruption in the normal functioning of the app, which can be frustrating and overwhelming for users. The issue can get triggered due to some recurring factors, like corrupted hard disk sectors or an incorrect QBW company file name. If you are getting the QuickBooks is not responding issue, you can perform the effective steps given in this blog to eliminate the problem once and for all.
If the resolution steps given below seem too technical or are taking longer than expected, you can call our team of QB technicians at +1-855-738-2784 to get immediate help with the issues that are causing the application to terminate.
Main Reasons and Scenarios Leading to the QuickBooks Desktop Has Stopped Working Error
The following common causes and possible factors might lead to the QuickBooks keeps closing error.
- The Windows OS files might be damaged or corrupted, the program files might be missing, or the version might be outdated.
- Your QB installation process might be faulty or incomplete due to some damaged or corrupted installation files in the system.
- If the QuickBooks Desktop version is not correctly installed on the system, and the current version might not be compatible with the Windows OS variant.
- Essential files, like the QBWUSER.INI file, might be damaged, broken, or corrupted, which can cause registration issues while accessing the app.
- The QBW company files might have an incorrect file name, and the name might be too long as per the QB criteria, leading to file access issues while running the functions.
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Effective Techniques to Reliably Terminate the QuickBooks Not Responding When Opening Error
You can successfully troubleshoot the QuickBooks crashes on startup error message by performing the detailed steps given below –
Step 1 – Modify the INI File Name from the Users Section of the File Manager Window
Issues while accessing QB can be fixed by renaming the QBWUSER file from the file manager tab in the following manner –
- Navigate to the Users tab from the Windows File Manager section and locate the file with the INI extension to rename it.
- If you can’t find the file, ensure that the Hidden Files and Folders are enabled from the View tab and hit Apply & OK, followed by right-clicking the file name.
- Select Rename to add OLD at the end of the file name, and once done, reopen QuickBooks to check if the QuickBooks Windows app not working error is dismissed.
Step 2 – Activate the Diagnostic Feature of the Tool Hub to Mend QB Installation Damage
You can run QuickBooks without issues and errors by activating the installation diagnostic tool from the tool hub utility –
- Open the QuickBooks Tool Hub and select the QuickBooks Install Diagnostic Tool from the Installation Issues section to initiate a QB installation repair process.
- Let the tool detect and mend the installation problems, and once the tool stops running, rerun QuickBooks and perform the functions to ensure that the error message is rectified.
Conclusion
If your QuickBooks has stopped working, you can follow the troubleshooting process given in this blog to successfully address the error. In case these solutions seem ineffective and the error isn’t resolved, you can call our QB specialists at +1-855-738-2784 to get the best guidance with the same.
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